The Springtek Warranty
Built to last. Backed in writing.
Every Springtek mattress is made to hold its shape and support night after night. If a manufacturing defect ever appears, your warranty covers it — here is exactly what that means, product by product.
Cover by product
Your warranty depends on what's inside.
Warranty length follows the materials used in each mattress. Find your product below to see the cover it carries from the date of purchase.
How the cover works: if a manufacturing defect appears within the first year of purchase, we replace the mattress completely free of cost. After the first year, replacement is handled on a pro-rata basis for the remaining warranty period.
What's included
Defects are covered. Everyday wear is not.
Your warranty protects you against faults in materials and craftsmanship. It is not a comfort guarantee — for that, use the 100-night trial.
Covered
Faults that come from how the mattress was made.
- Splits in the foam material within the layers
- Sagging, shrinkage or deformity deeper than 1 inch
- Depression or collapse of the springs
- Any other manufacturing defect
Not covered
Changes that come from normal use, handling or misuse.
- General softening of the mattress over time
- Sagging, shrinkage or deformity less than 1 inch deep
- Shrinkage or deformity at the mattress corners
- Corner damage caused by a tight-fitting bed sheet
- Outer cover, runner or zipper issues, and normal wear and tear
- Comfort or firmness preferences
Keep it warranty-ready: use a mattress protector from the first night and place the mattress on a flat, fully supportive base. Retain your invoice and the sewn-in product label — both are needed when you raise a claim.
Raising a claim
Four steps, no showroom visit.
Most claims are answered within 24 hours of the first email.
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Email us with your Order ID
Write to returns@ashokafoam.com with your Order ID in the subject line so we can pull up your purchase straight away.
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Attach your invoice and photos
Share the purchase invoice along with clear, well-lit images of the defect — the full mattress, the affected area and the product label.
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We review and respond
Our team gets back to you within 24 hours. If anything is unclear in the photos, we will ask for one more set before deciding.
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Resolution
Once the defect is confirmed, we provide a resolution as per the warranty terms — free replacement in the first year, pro-rata replacement after that.
Phone or WhatsApp
+91 95369 00301
/
+91 80060 02485
Monday to Sunday, 10:00 AM – 7:00 PM
Common questions
Warranty, answered.
When does my warranty start?
On the date of purchase shown on your invoice. Keep the invoice safe — it is the document we use to verify the claim.
What does pro-rata replacement mean?
A defect confirmed in the first year is replaced free of cost. After that, the replacement is calculated against the warranty period already used, and the balance is shared with you before anything is processed.
Is the warranty the same as the 100-night trial?
No. The 100-night trial lets you decide whether the mattress suits you. The warranty runs for years afterwards and covers manufacturing defects only.
My mattress feels softer than when it arrived. Is that a defect?
Gradual softening is normal for foam and is not covered. A defect is a visible sag, dip or split deeper than 1 inch, measured on an unweighted mattress.
Does the zipper or outer cover carry the warranty?
No. The cover, runner and zipper are excluded, as is general wear and tear. The warranty applies to the foam, spring and bonded layers inside.
Do I need to keep the original packaging?
No. Keep your invoice, warranty card and the sewn-in product label — those are enough.
Is the warranty transferable if I sell or gift the mattress?
The warranty stays with the original purchase and the original buyer's invoice. Please write to us before transferring the product so we can confirm what applies.
I bought from a marketplace, not springtek.in. Am I covered?
Share your order ID and invoice with us and we will confirm the cover for your specific product and seller.
Still deciding?
A mattress you can stop thinking about.
Long warranties are only worth the products behind them. Explore the range, or talk to our sleep team before you decide.
