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Online guide for buying a mattress – FAQ - Springtek Guide for buying a king size mattress – FAQ - Springtek

All your queries about Springtek are answered!

We design and manufacture high-quality and high-performance mattresses. With 40 Years and more experience we are manufacturing in house all kinds of mattress from PU Foam to Spring to 100% Pure Natural Latex mattress.
Call our customer service team at 9536900301 / 8006002485 and we are there to help 24 x 7.
We accept returns of any item within 30 days of purchase. Contact customer service with your receipt and/or Order ID number to return. Please refer to the Trial Page for information.
If you are filing a claim under the specific warranty for your product, contact customer service. You will need a copy of your receipt and/or Order ID number. We may ask you to take photos and send photos of your product in order to process the claim.
Allow for 24-48 business hours for your items to ship. If for some reason some items cannot be shipped or will take longer we will notify you and/or issue a refund.
Surprisingly, it doesn't cost a lot of money to craft a comfortable mattress with high-quality raw materials! Usually, the mattresses you receive are priced higher due to brand spends being passed on, retail commissions, sales commissions and wholesalers’ profits. Our mattresses are cheaper compared to others in the market because we cut out the middlemen to sell good quality mattresses directly to our customers at fair and honest prices. Also, unlike others, all raw materials relating to mattresses are manufactured in house.
The 30 nights trial period is offered only on the mattresses except tri folding mattress. We do not offer any trial period on accessories but we are 1000% sure that you would definitely love our accessories as well. Please click on Trial Policy Page for more understanding.
We offer upto 11 Years warranty on all our products and the same is replaceable on free of cost basis if any manufacturing defect arises within 1 Year. After 1 Year, the same is calculated on pro rata basis. Please click on Warranty Page for more understanding.
Usually, this doesn’t happen. But in case you have received a defective part, please drop an email to us at 278@ashokafoam.com and attach the pictures of the damaged part. We will ship you the replacement for it immediately.
All Springtek Mattresses are delivered in safe roll packing.
Yes, all our products are totally safe for adults, children and even infants. The foam used in our products is sourced after rigorous research and is tested by an independent third-party foam certifier, to check the cleanliness and safety, ensuring that it is free from known harmful chemicals and gases.
To order a custom-sized mattress for your bed, visit the product page of the mattress you would like to purchase. Click on Custom Tab under Size and put the desired size and click on UPDATE PRICE. The price will come. You can also email us on orders@ashokafoam.com incase of any further queries.
Springtek mattress can support a person weighing up to 250kg on each side. So, for a double bed/two sleeper mattress, the weight capacity will be up to 500kg.
No! We do not recommend folding the mattress once in use.
Our mattresses come with high GSM anti-microbial Class 1 Certified Knitted fabrics.
Yes, you can clean the cover of the mattress. Our Zipper Covers can be unzipped easily and cleaned with a mild detergent. Before putting the cover back on, make sure the cleaned area is 100% dry. For non-removable cover, we recommend that you take a slightly wet cloth, dip it in mild detergent water and then dab the stain.
Our mattress is designed to be soft, medium and plush on top while remaining supportive throughout. To simplify and give a reference, our mattresses are about a 6 or 7 on a scale of 1-10, with 1 being a feather soft and 10 being a hardwood floor. Please find below comfort level of all mattress as per preferences –
  • 100% Natural Latex – Medium Plush (5.5 out of 10)
  • Euro Top Latex Pocket Spring – Plush Support (6.5 out of 10)
  • Euro Top Memory Pocket Spring – Medium Soft (4 out of 10)
  • Memory Foam Orthopaedic – Medium Firm (6.5 out of 10)
  • Premium Pocket Spring – Medium (5 out of 10)
  • Tri Fold Mattress – Medium (5 out of 10)
Like magic! Our product team has designed the mattresses to ensure the perfect sleep with utmost comfort for all our customers. Our products not only offer proper support throughout the body, but are also breathable, durable and designed to meet all sleeping needs!
Springtek mattresses are engineered to last you a long time. Our mattresses come with best-in-the-industry warranty of 11 years. The complete details of our  warranty offerings can be found in each Product page.
Springtek mattresses can be used on all foundations & frames.
We never use any synthetic latex in our foam. We lab test samples of our foam to make absolutely sure that it contains only natural latex
Our latex is FSC Rain Forest Alliance, LGA, Euro Latex, ISPA. Our fabric is 100% Cotton and is GOTS Certified.
Our 100% natural latex foam, which is used in our mattresses and mattress toppers, is made through the Dunlop process. We use the dunlop process because we believe Dunlop process foam works better for more people. Some people do have a preference for Talalay process foam, but many do not like the "bouncy" feel of Talalay foam. While Dunlop foam is springy, it is not "bouncy" like talalay foam, and in our experience, works better for more people.
Springtek is the product of Ashoka Foam Group which is one of the oldest mattress manufacturers in India having an experience of more than 40 Years.
We have approximately 850 – 950 springs depending upon the mattress and foam encasement used.
Once expanded, give the mattress about 30 minutes and it should be ready for sleep. It may take several days, however, to recover from its compressed packaged state.
  • 100% Natural Latex – Single Side Usable.
  • Euro Top Latex Pocket Spring – Single Side Usable.
  • Euro Top Memory Pocket Spring – Single Side Usable.
  • Memory Foam Orthopaedic – Can be Flipped for Firmer Comfort.
  • Premium Pocket Spring – Single Side Usable.
  • Tri Fold Mattress – Single Side Usable.
Yes, all charges including taxes and delivery at your doorstep is included.
Yes, we will be able to help you with the replacement, in case you have ordered the wrong sized mattress. If you have measured your bed incorrectly and placed the wrong order, we will retrieve the order, place a new order and then ship a replacement mattress, while charging you just for the logistics cost. Since the process is elaborate, it may cause undue delays in the delivery. So we recommend that you measure your bed with the right tools without assuming the size.

You can write to us at 278@ashokafoam.com and our team of experts will assist you with the replacement.

Your queries about Springtek Sheesham Wood bed

The structure (frame) of the Springtek bed is made up of high quality Sheesham wood (Indian Rosewood). The bed also uses MDF board on the inside of the frame to support the mattress.
Beds made out of Sheesham wood are considered to be very durable and are expected to work well for a long time. In addition to the natural strength and durability, we offer 4 years of warranty on the wood of our beds.
All beds are delivered in safe packaging & in Corrugation boxes
Yes we provide Free Installation unlike our Competitors. Once beds are delivered, our sales executive will call and take appointment based on your convenience and will have the bed assembled.
Our Assembly Expert will assemble the same in 15 – 20 mins
Usually, this doesn’t happen. But in case you have received a defective part, our assembly person will inform us and we will resolve the issue.
The 30 night trial is only valid on Springtek Mattresses.
To safely clean the bed, use any cotton cloth, dip it in detergent-mixed water, squeeze it fully and wipe the wood. Please ensure that a dry cloth is used for final wiping to ensure there is no water or moisture left on the wood.
Pencil marks can be easily wiped off using a wet cloth, as described in the question above. If there are scratches on the bed, you can ask any carpenter to make a visit and they will be able to help with using sandpaper and polish.
Yes, you can! Our recommendation would be that you check out some YouTube videos and read up a couple of articles on wood polishing before proceeding. If you purchase a good quality wood polish, it’s very easy and fun to polish the bed as per your liking.
Yes, the uninstallation of the Springtek bed is as easy as its assembly. All you need to do is just unlock the 4 nuts and bolts, separate out the parts and pack it for wherever you go!
All Sheesham Wood Beds come with a 4 year warranty against manufacturing defects in materials that have been used. The warranty does not cover damages due to the usage of the product beyond its intended use and wear & tear in the natural course of product usage. The warranty does not cover the MDF board provided.
If any part of your bed frame arrives damaged, please notify us within three (3) days of receipt of delivery; we will arrange for a replacement. We reserve the right to request for images or videos of such damage. All claims for damage ascertainable under initial inspection must be reported within three (3) days of receipt of delivery. Thereafter, replacement for any physical damage reported will be invalidated.

Your questions around our Springtek Study Tables

Warranty valid for 2 year from the date of delivery only on manufacturing defects. The warranty will not be applicable in the following cases listed below:
  1. Damage due to inappropriate usage.
  2. Weight Bearing Capacity Exceeds more than 150kgs.
  3. Furniture moved from one residential location to another.
  4. Furniture moved to an unserviceable pin code
  5. Any modifications or alterations made to the products post purchase.
  6. Normal wear and tear with time.
  7. Not following the care instructions.

Your questions around our Springtek Coffee Tables

Just like when you clean regular wood, you must avoid soaking or saturating particle boards when cleaning, to prevent water damage.

Step 1- Combine equal parts vinegar with warm water
Step 2 – Wipe down a particle board with a dry cloth to remove dust and debris.
Step 3 – Dip a cloth in a cleaning solution, or spray the cloth using the spray bottle.
Step 4 – Squeeze or wring the cloth so it is damp but not overly wet.
Step 5 – Wipe down the particle board with the dampened cloth to remove any residue or buildup, if the cloth is leaving traces of residue behind, it is too wet and you need to wring it again.
Step 6 – Wipe down the particle board with a water-dampened cloth to remove vinegar residue,
this is not necessary unless you are sensitive to the smell of vinegar.
Step 7 – Use a towel to dry any sitting water or obvious dampened spots.

The product comes with a 2 Years warranty against any manufacturing defect under normal household conditions.
This limited warranty does not apply to:
Normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. Products that have been stored, assembled or installed incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products. (eg upholstered furniture will lighten over time if its exposed to direct sunlight)

Returns are accepted only for the following reasons:

Damaged Product
Damaged on Transit
Manufacturing Defect
Incomplete Product
Incorrect Product

On receiving the product, if you find any of the above defects, notify us within 3 days of the delivery of the product. We may request images to evaluate the damage, post which we can start the process of return/replacement.,

Your questions around our Springtek Drishya TV Unit

Warranty valid for 2 year from the date of delivery only on manufacturing defects. The warranty will not be applicable in the following cases listed below:
  1. Damage due to inappropriate usage.
  2. Weight Bearing Capacity Exceeds than suggested
  3. Furniture moved from one residential location to another.
  4. Furniture moved to an unserviceable pin code
  5. Any modifications or alterations made to the products post purchase.
  6. Normal wear and tear with time.
  7. Not following the care instructions.
100% Pure Sheesham Wood
No, the product is not customizable.
No, it doesn’t have a locker.
In case of any spills, immediately soak the water first and then slowly wipe the surface with a dry towel.
Yes, in case it is exposed directly to sunlight.

In case you haven't found the answer for your question, please feel free to contact us
our customer support will be happy to help you.

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